We're responsible for the first mile of the UK access network - the copper wires and fibre that connect homes and businesses to local telephone exchanges. Our customers are the 537 communications providers who rely on us to deliver the telephone, internet, data and TV services that households and businesses buy from them. We're working on behalf of communications providers when we visit their customers' homes and businesses to carry out installations or repair work. In addition to maintaining the existing network, we're pumping £2.5 billion into it to bring fibre-based superfast broadband to two-thirds of the UK. All of which is provided to our customers on equivalent terms and conditions.