How-to guides

Contacting us and escalations

Orders and faults

How-to guides and training materials

EAD educational reference material

Ultrafast guides

Enabling Seibel Request Form


OTA website - best practice guides

Customer IT zone guides


Contacting us and escalations


Orders and faults


How-to guides and training materials

Release File Name Version Size Issue date Type
N/A Dialogue Services Product Guide 2.5 699kb 30/08/2019
N/A SSRAMS example document 1.0 3276kb 16/10/2018
N/A Fibre Incorrect Routing guide 2.0 256kb 24/07/2018
N/A eMLC user guide 15.0 1536kb 16/11/2018
N/A Generic bill back-up guide 10.0 1740kb 15/01/2016
N/A eChat button user guide 1.0 414kb 31/08/2017
N/A View my job user guide 4.0 2150kb 05/07/2018
N/A View My Engineer (VME) FAQs 3.0 3584kb 06/08/2018
N/A How to raise a SPIRIT issue complaint through the portal 1.0 2457kb 19/02/2015
N/A How to request access to order management tools 1.0 3276kb 23/04/2018
N/A User guide - MSO RABiT Access Network Alerts 1.0 754kb 17/07/2018
N/A Electronic trading with Openreach 7.0 388kb 15/02/2018
N/A Flexible demarcation guide 1.1 482kb 15/08/2017
N/A NTE5c guide 1.2 624kb 24/05/2019
N/A NTE5c design features 1.0 129kb 07/04/2016

EAD educational reference material

Release File Name Version Size Issue date Type
N/A EAD Educational Reference Material 1.2 74kb 28/01/2019

Ultrafast guides

Release File Name Version Size Issue date Type
N/A Point of Sale Best Practice Guide 2.0 1228kb 21/08/2019
N/A GEA Raw Data Reference Guide 1.4 616kb 15/07/2019

Enabling Seibel Request Form

Release File Name Version Size Issue date Type
N/A OR Siebel Access Template 1.0 27kb 22/08/2019