How-to guides

Contacting us and escalations

Orders and faults

How-to guides and training materials


OTA website - best practice guides

Customer IT zone guides


Contacting us and escalations


Orders and faults


How-to guides and training materials

Release File Name Version Size Issue date Type
R3800 Openreach web services CP user guide 5.4 1945kb 11/06/2018
N/A Fibre Incorrect Routing guide 1.0 256kb 12/04/2018
N/A Dialogue Services Product Guide with track changes 1.9 1024kb 20/06/2018
N/A Dialogue Services product guide December 2016 1.7 1024kb 23/01/2017
N/A eMLC user guide 13.0 1536kb 02/03/2018
N/A Generic bill back-up guide 10.0 1740kb 15/01/2016
N/A eChat button user guide 1.0 414kb 31/08/2017
N/A View my job user guide 4.0 2150kb 05/07/2018
N/A View My Engineer (VME) FAQs 2.2 926kb 22/06/2017
N/A How to raise a SPIRIT issue complaint through the portal 1.0 2457kb 19/02/2015
N/A How to request access to order management tools 1.0 3276kb 23/04/2018
N/A User guide - MSO RABiT Access Network Alerts 1.0 1126kb 17/12/2013
N/A Electronic trading with Openreach 7.0 388kb 15/02/2018
N/A Flexible demarcation guide 1.1 482kb 15/08/2017
N/A NTE5c guide 1.2 624kb 08/03/2017
N/A NTE5c design features 1.0 129kb 07/04/2016