Help & Support

People at home or business New build home phone and fibre broadband problems

How to guides

In this section you will find training and support materials for products and applications.

Become a customer

If you are a Communications Provider who wants to use Openreach's portfolio of products, our Customer Establishment Team will help you through the customer establishment process.

Customer Test Services

Openreach Customer Test Services (CTS) provide a range of facilities for you to test your systems and networks when you are establishing or upgrading to consume Openreach Equivalence Management Platform (EMP) products.

Customer Service Plans

Click 'more' to access the customer service plans homepage. Access requires a customer login.