Contacting us

problems with phone or broadband


Tell us what it's about and we'll put you in touch with the right team

Reporting damage

If we have caused damage to your property during recent work, you can tell us by calling 
0800 023 2023, Option 1, then Option 2.

We also want to know immediately if you think that any part of our network (outside the boundary of your property) has the potential to be a danger to the general public, if you notice that it has been damaged, or to report unsafe Openreach worksites. We'd like you to call us on the Damage Reporting Number,  0800 023 2023  (Option 1), if you spot any of the following so we can attend to it quickly:

  • Damaged underground cables (typically caused by mechanical diggers in built-up areas)
  • Loose cables or cables dangling from telephone poles
  • Damaged green cabinets and/or open doors on them
  • Damaged telephone poles (e.g. poles leaning at awkward angles, or poles that have been completely smashed to the ground)
  • Loose, cracked or missing manhole covers

The following options are also available on the 0800 023 2023 number:

  • Reporting External Damage (Option 1)
  • Reporting graffiti on our external network (i.e. cabinets), 0800 023 2023 (Option 1)
  • Information about contacting Openreach with general enquiries and complaints (Option 4)
  • External Network Relocation (Option 2,Option 2)
    (To Move or Remove Openreach poles, cables, joint boxes or BT equipment)
  • Wayleaves (Option 2, then Option 3)
    If you required advice in relation to Wayleaves. For more information visit: www.openreach.co.uk/wayleaves.

Let us know how we did

If your engineer did a great job you can send them a thank you message. Alternatively, if you don’t feel your engineer visit was satisfactory, please see the Complaints or Problems page for more information about what to do.

NOTE:  If you're having problems with your telephone or internet service, or you need to re-arrange an engineering appointment, contact your service provider. They will need to raise the issue with us on your behalf. Find out more by visiting our People at home / work site.

Property developments / New Sites

Building new developments is rewarding and challenging. We appreciate getting everything together at the right time can be a balancing act. We’re here to make things easier when it comes to your communications infrastructure. We’ve created a site so you can find the information you need quickly and easily to ensure your communications network gets built on time.  Find out more by visiting www.openreach.co.uk/newsites.