Tell us what it's about and we'll put you in touch with the right team
If we have caused damage to your property during recent work, you can tell us by calling
0800 023 2023, Option 1, then Option 2.
We also want to know immediately if you think that any part of our network (outside the boundary of your property) has the potential to be a danger to the general public, if you notice that it has been damaged, or to report unsafe Openreach worksites. We'd like you to call us on the Damage Reporting Number, 0800 023 2023 (Option 1), if you spot any of the following so we can attend to it quickly:
The following options are also available on the 0800 023 2023 number:
Information about contacting Openreach with general enquiries and complaints (Option 4)
For information about Moving or Removing Openreach poles, cables, joint boxes or BT equipment please visit www.ournetwork.openreach.co.uk
If you need advice in relation to Wayleaves visit www.openreach.co.uk/wayleaves.
If your engineer did a great job you can send them a thank you message. Alternatively, if you don’t feel your engineer visit was satisfactory, please see the Complaints or Problems page for more information about what to do.
NOTE: If you're having problems with your telephone or internet service, or you need to re-arrange an engineering appointment, contact your service provider. They will need to raise the issue with us on your behalf. Find out more by visiting our People at home / work site.
Building new developments is rewarding and challenging. We appreciate getting everything together at the right time can be a balancing act. We’re here to make things easier when it comes to your communications infrastructure. We’ve created a site so you can find the information you need quickly and easily to ensure your communications network gets built on time. Find out more by visiting www.openreach.co.uk/newsites.