Openreach, part of BT Group, looks after the local access network - the fibres, wires and cables that connect tens of millions of homes and businesses to phone, broadband, data and TV services. We have over 30,000 people installing, supporting and maintaining the network and working on behalf of the nation's communications service providers (the companies that supply phone and broadband to people at home or work) to keep the country connected.
We're currently building a multi-billion pound superfast fibre network that’s transforming Britain's broadband speeds, providing over 25 million premises with access to superfast fibre. In fact, our deployment is one of the fastest anywhere in the world.
Openreach is made up of four main areas.
Our Customer Service team is the voice of the customer, there to improve our customers' experience. Our 1,000-strong multi-skilled team is based across the UK and offshore in India.
Customer Service is spilt into five distinct lines of business. They're responsible for:
Our 19,000-strong Service Delivery team is responsible for the UK's local access network - sometimes referred to as the 'last mile' - from the telephone exchange through to homes and businesses.
Our Infrastructure Delivery team is at the heart of Openreach, providing and maintaining the core network and infrastructure that supports our products and services. Giving our customers what they need, when they need it. Our 6,500 strong engineering team day in, day out build Britain’s connected future.
We have around 1,290 people in headquarters. These include the Executive management team, who lead Openreach, and teams covering the central functions of: Finance; Marketing & Internal Communications; Legal, Risk and Equivalence, Human Resources; Infrastructure Delivery; Communications & Public Affairs and Openreach Chief Information Officer.