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Common Portfolio Products

Common Portfolio Products represent a variety of services which are applicable across the Openreach portfolio i.e. WLR, LLU and Ethernet products.

This portfolio of services includes Excess Construction Charges, Time Related Charges and Non-Standard Lines.

Excess Construction Charges and Time Related Charges are governed and ordered under the existing product contracts for WLR, LLU and Ethernet; whilst Non-Standard Lines are ordered under the Common Portfolio Products contract as set out in the documents below.


Excess Construction Charges

Excess Construction Charges (ECCs) are used in order to make it possible to extend the amount of engineering or construction that is carried out to deliver a particular service over and above the standard specification, e.g. a greater distance.

Time Related Charges

Time Related Charges (TRCs) enable additional time to be spent by Openreach engineers repairing faults, where this work is not covered under the terms of the Openreach service. They also enable provision or rearrangment of services including customer owned wiring or equipment where standard Openreach charges are not available.

Non-Standard Lines

These are Special Provisions of Openreach lines in circumstances such as Non Served Premises (NSP), Ships in Dock and Short Duration Lines where the standard lines products would not be appropriate.

Please see the CPP Product Handbook and other documentation below for further information.

Type NameSize Issue date
Service Products Product Description 1 Issue 2

42 K 31/03/2010
Retain Number CRF 1

20 K 31/03/2010
Appointing best practice

This document gives guidance on areas that should be considered when booking LTC or T2R appointments with Openreach.

 167 K 01/02/2010
CAPC Trial Procedure

This document explains the detailed procedure referred to in the customer briefing entitled, "Trial of a new, optional, 'time-related' charge-advice procedure for non-appointed faults proved to be on the end-user's property".

 75 K 08/01/2010
Time Related Charges - signature capture

Issue Draft D.3

 851 K 03/09/2009
Community Engineer - trial scope

This document provides details of the scope of the trial

 182 K 27/04/2010
Sample WLR2 bill back up file

Post Tempo 314

 22 K 12/06/2009
Tempo 919 TRC Info and Bill Backup File Sample WLR3 ver 2.0

V.2.0

 11 K 09/07/2009
Tempo 623 & 919 overview

Issue 1

 43 K 23/07/2009
Time Related Charges and Event Charging - policy

Note: This is for contracted customers only. You will be required to log into the portal with your usual portal user ID in order to view this document which will appear on your dashboard under 'useful links'.

 4 K 10/09/2008
Time Related Charges (TRC) process

Issue 1

 272 K 18/09/2009
Excess Construction Charges policy and escalation process

Issue 1

540 K 30/07/2008
Excess Construction Charges (ECC) Business Process Document

Issue 1

 306 K 22/09/2009
Service product agreement

120 K 17/08/2009
Schedule 1 SPA

124 K 04/11/2009
Schedule 2 SPA

Issue 4

 123 K 24/05/2010
Service Products order form

46 K 19/11/2009
Ethernet point to point ECC

Issue2

 628 K 31/07/2009
ECC EAD Metro proposition

249 K 20/07/2009
ECC WES WEES Metro proposition

249 K 20/07/2009
Service Products product description ECC & TRC

Issue 2

 101 K 17/03/2010
No Access - trial of engineer contact with CP

The trial will provide an opportunity for CPs to make contact with their customer when the engineer cannot gain access.

 69 K 02/02/2010
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Survey - Short Duration Line Trial
Type NameSize Issue date
Survey - SDL Conditions

Issue 1

 155 K 15/02/2010
Survey - SDL Schedule 1

V3

 30 K 15/02/2010
Survey - SDL Schedule 2

V1

 31 K 15/02/2010
Survey - SDL Customer Requirements Form

V1

 46 K 15/02/2010
Survey - SDL Product Description

V 1

 90 K 22/02/2010
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Associated Documents
Type NameSize Issue date
Events & Exhibitions ordering process and procedure

33 K 29/01/2009
Events and Exhibitions Permanent Sites

List of Permanent Sites where a Survey fee for the installation of Events & Exhibitions lines may not be required.

 14 K 05/11/2009