Urgent
Critical information requiring immediate attention
For Action
Important information requiring action(s) to be taken
For Info
General information
July, 2010
| Name | Review date | ||
|---|---|---|---|
| Renumber and Number Selection Charging | 29/07/2010 | ||
|
|||
| IT Customer Engagement-Notification of DEDs re-platforming for WLR | 16/07/2010 | ||
|
|||
| New WLR3 Product Establishment Quick Guide | 16/07/2010 | ||
|
|||
| Special offer for Saturday appointments for repair (T2R) | 14/07/2010 | ||
|
|||
| WLR2 Withdrawal - Update on the withdrawal milestones and CP impacts | 14/07/2010 | ||
|
|||
| Renumber and Number Selection Charging | 02/07/2010 | ||
|
|||
June, 2010
| Name | Review date | |||
|---|---|---|---|---|
| Saturday appointments for Level 1 customers | 25/06/2010 | |||
|
||||
| WLR3 Proactive Appointing Process Change for No Access & Missed Appointments | 16/06/2010 | |||
|
||||
May, 2010
| Name | Review date | |||
|---|---|---|---|---|
| IT Customer Engagement - Notification of DEDs re-platforming for WLR | 28/05/2010 | |||
|
||||
| Notice of Scheduled Outages of Openreach Billing System | 12/05/2010 | |||
|
||||
| WLR3 Product Establishment (PE) - Update to the PE Process | 05/05/2010 | |||
|
||||
| Changes to WLR3 published documentation for Raw Call Data | 05/05/2010 | |||
|
||||
April, 2010
| Name | Review date | |||
|---|---|---|---|---|
| Fault Tracker Enhancement | 21/04/2010 | |||
|
||||
| IT Customer Engagement - Notification of DEDs re-platforming for WLR | 20/04/2010 | |||
|
||||
| Notice of scheduled outages of the Openreach Billing System | 20/04/2010 | |||
|
||||
| WLR2 Customer Service Plan Issue 43 | 07/04/2010 | |||
|
||||
| WLR3 Customer Service Plan issue 12 | 07/04/2010 | |||
|
||||
March, 2010
| Name | Review date | |||
|---|---|---|---|---|
| Enhancement to the Site Office Product | 31/03/2010 | |||
|
||||
| WLR2 and WLR3 Billing User Guides updates - March 2010 | 31/03/2010 | |||
|
||||
| 112 Silent Calls process | 23/03/2010 | |||
|
||||
| Changes to WLR3 published documentation for ISDN2 | 23/03/2010 | |||
|
||||
| Fault and Order Tracker Web messaging functionality for WLR3 ISDN30 | 19/03/2010 | |||
|
||||
| WLR3 Customer Service Plan issue 11 | 18/03/2010 | |||
|
||||
| Wholesale Line Rental (WLR2) Service Provider Gateway Release 17.0 | 18/03/2010 | |||
|
||||
| Wholesale Line Rental (WLR2) Service Provider Gateway Release 17.0 | 18/03/2010 | |||
|
||||
| WLR2 Customer Service Plan Issue 42 | 16/03/2010 | |||
|
||||
| Wholesale Line Rental (WLR2) SPG Release 16.0 | 03/03/2010 | |||
|
||||
| Fault and Order Tracker Web messaging functionality for WLR3 ISDN30 | 03/03/2010 | |||
|
||||
February, 2010
| Name | Review date | |||
|---|---|---|---|---|
| Wholesale Line Rental (WLR2) Service provider Gateway Release - 4th March 2010 | 25/02/2010 | |||
|
||||
| Update - WLR2 withdrawal and WLR3 Adoption letter | 25/02/2010 | |||
|
||||
| Update - Invitation to participate in a Pre-Order Site Office Survey trial | 12/02/2010 | |||
|
||||
| Notice of scheduled outages of the Openreach billing system | 12/02/2010 | |||
|
||||
| Order and Fault Tracker registration changes for WLR | 11/02/2010 | |||
|
||||
| Invitation to participate in a Pre-Order Site Office Survey trial | 10/02/2010 | |||
|
||||
December, 2009
| Name | Review date | |||
|---|---|---|---|---|
| WLR2 Customer Service Plan Issue 41 | 23/12/2009 | |||
|
||||
| Notice of Scheduled Outages of DEDS System | 23/12/2009 | |||
|
||||
| WLR3 Customer Service Plan issue 10 | 23/12/2009 | |||
|
||||
| Wholesale Line Rental Price Changes | 23/12/2009 | |||
|
||||
| Billing for Special Phone Book Entries on WLR3 | 16/12/2009 | |||
|
||||
| First WLR2 Withdrawal Milestone achieved | 01/12/2009 | |||
|
||||
November, 2009
| Name | Review date | |||
|---|---|---|---|---|
| TCD Enhanced Process - use of Admin Control Call Divert | 25/11/2009 | |||
|
||||
| WLR2 Customer Service Plan Issue 40 | 19/11/2009 | |||
|
||||
| Special Directory Entries (SDEs) on WLR3 | 18/11/2009 | |||
|
||||
| Helping CPs plan for successful WLR3 Product Establishment | 11/11/2009 | |||
|
||||
| 17 months until SPG no longer accepts WLR2 orders - urgent action required | 04/11/2009 | |||
|
||||
| Pre-Appointment End User Contact - Automated Voice | 02/11/2009 | |||
|
||||
October, 2009
| Name | Review date | |||
|---|---|---|---|---|
| Reminder that ceasing WLR lines will cease any associated broadband on the line | 30/10/2009 | |||
|
||||
| Wholesale Line Rental - Line Transfer price changes | 29/10/2009 | |||
|
||||
| New documentation published on WLR2 conversion scenarios | 29/10/2009 | |||
|
||||
| Ofcom‘s Charge Controls for Wholesale Line Rental and Related Services | 28/10/2009 | |||
|
||||
| Update - New arrangements for change to the Choose to Refuse operating platform | 16/10/2009 | |||
|
||||
| Announcement - Changes to the Operating Platform for Choose to Refuse | 05/10/2009 | |||
|
||||
September, 2009
| Name | Review date | |||
|---|---|---|---|---|
| WLR Analogue Basic line growth incentive scheme | 17/09/2009 | |||
|
||||
| Update - WLR connection price reduction | 17/09/2009 | |||
|
||||
| WLR Calling and Network Features | 04/09/2009 | |||
|
||||
| WLR2 Customer Service Plan Issue 39 | 03/09/2009 | |||
|
||||
| WLR3 Customer Service Plan Issue 8.0 | 03/09/2009 | |||
|
||||
| WLR2 withdrawal reminder | 02/09/2009 | |||
|
||||
August, 2009
| Name | Review date | |||
|---|---|---|---|---|
| Fault and Order Tracker Web messaging functionality trial for WLR3 ISDN30 | 26/08/2009 | |||
|
||||
| Changes to WLR3 published documentation for Raw Call Data | 26/08/2009 | |||
|
||||
| Social Telephony Indicator Order Rejections | 25/08/2009 | |||
|
||||
| Wholesale Line Rental - WLR3 Analogue Open Order Reports | 14/08/2009 | |||
|
||||
| Extended Special Offer on WLR Maintenance Option Level 2 | 07/08/2009 | |||
|
||||
July, 2009
| Name | Review date | |||
|---|---|---|---|---|
| Update on ‘Special Offer‘ price reductions on Calling & Network Features | 29/07/2009 | |||
|
||||
| Notice of Scheduled Outages of DEDS System | 15/07/2009 | |||
|
||||
| WLR2 Product Handbook updated | 14/07/2009 | |||
|
||||
| Wholesale Line Rental (WLR2) Release 15 Maintenance Release 12 | 13/07/2009 | |||
|
||||
June, 2009
| Name | Review date | |||
|---|---|---|---|---|
| WLR2 Product Handbook updated | 30/06/2009 | |||
|
||||
| Updated Billing User Guides | 30/06/2009 | |||
|
||||
| X-Hour Repair Trial - Openreach announces trial start | 24/06/2009 | |||
|
||||
| Caller Display Corrective Invoice | 24/06/2009 | |||
|
||||
| Changes to WLR3 published documentation for PSTN | 24/06/2009 | |||
|
||||
| Time Related Charges (TRC) - Tempo 314 | 16/06/2009 | |||
|
||||
| Wholesale Line Rental (WLR2) Release 15 Maintenance Release 12 EIP 5 & 6 | 12/06/2009 | |||
|
||||
| Changes to the WLR2 missed appointment process | 09/06/2009 | |||
|
||||
| WLR2 Product Handbook updated | 05/06/2009 | |||
|
||||
| 21CN Planned Engineering Works and incident communications - South Wales | 01/06/2009 | |||
|
||||
May, 2009
April, 2009
| Name | Review date | |||
|---|---|---|---|---|
| WLR2 Product Handbook updated | 29/04/2009 | |||
|
||||
| New system for ISDN30 emails | 29/04/2009 | |||
|
||||
| WLR ISDN2e & ISDN30 revised product documentation | 29/04/2009 | |||
|
||||
| Announcement of the withdrawal of WLR2 | 08/04/2009 | |||
|
||||
| WLR Basic Analogue line growth incentive scheme | 03/04/2009 | |||
|
||||
| Bold Typeface Special Phonebook Entry - corrective invoice | 01/04/2009 | |||
|
||||
March, 2009
| Name | Review date | |||
|---|---|---|---|---|
| Launch of WLR3 ISDN2 | 26/03/2009 | |||
|
||||
| WLR2 Product Handbook updated | 23/03/2009 | |||
|
||||
| Change to process for WLR2 duplicate faults | 17/03/2009 | |||
|
||||
| WLR 2 Provision of Telephony Services to Permanent Structures | 16/03/2009 | |||
|
||||
| Service Management Centre (SMC) Call Reduction - Order & Fault Tracker | 11/03/2009 | |||
|
||||
| Wholesale Line Rental (WLR2) release 15 maintenance release11 SPG outage notice | 10/03/2009 | |||
|
||||
February, 2009
| Name | Review date | |||
|---|---|---|---|---|
| WLR2 Product Handbook updated | 25/02/2009 | |||
|
||||
| Migration of Wholesale Line Rental 15 x and Route to Credit Control (RTCC) | 13/02/2009 | |||
|
||||
| WLR2 ISDN30 fault closure process | 11/02/2009 | |||
|
||||
| Special Offer on WLR Maintenance Option Level 2 | 10/02/2009 | |||
|
||||
January, 2009
| Name | Review date | |||
|---|---|---|---|---|
| Ordering Additional Phone Books on WLR3 Briefing | 30/01/2009 | |||
|
||||
| Notice of Scheduled Outages of DEDS System | 30/01/2009 | |||
|
||||
| EMP Release 1011 launch notification (EIP10) - WLR3 ISDN30 | 28/01/2009 | |||
|
||||
| EMP Release 1011 launch notification (EIP10) | 28/01/2009 | |||
|
||||
| WLR3 ISDN2 Industry Pilot invitation | 14/01/2009 | |||
|
||||
| Wholesale Line Rental ISDN30 - Removal Of Bulk Channel Provision Price | 07/01/2009 | |||
|
||||
| Important WLR2/WLR3 CPs with customers in the Roath exchange area, S.Glamorgan | 07/01/2009 | |||
|
||||
December, 2008
| Name | Review date | |||
|---|---|---|---|---|
| WLR data query and WLR CP query processes | 31/12/2008 | |||
|
||||
| WLR2 and WLR3 Analogue line connection charge special offer price reduction | 22/12/2008 | |||
|
||||
| Receiving updates on Number Portability order progress - UPDATED BRIEFING | 21/12/2008 | |||
|
||||
| Change to process for receiving updates on Number Portability order progress | 16/12/2008 | |||
|
||||
| Business XD - is it good for your customer? | 09/12/2008 | |||
|
||||
November, 2008
| Name | Review date | |||
|---|---|---|---|---|
| Wholesale Line Rental (WLR2) release 15 maintenance release 10 - 90 day notice | 19/11/2008 | |||
|
||||
| TCD Enhanced Process - use of Admin Control Call Divert (new process) | 19/11/2008 | |||
|
||||
| Openreach WLR3 Directories events | 17/11/2008 | |||
|
||||
| WLR3 Customer Service Plan 5.0 | 13/11/2008 | |||
|
||||
| Price change for 1571 and Call Minder Services | 10/11/2008 | |||
|
||||
October, 2008
| Name | Review date | |||
|---|---|---|---|---|
| ‘Special Offer‘ price reductions on Calling & Network Features | 31/10/2008 | |||
|
||||
| Clarification on WLR2 minimum order dates | 28/10/2008 | |||
|
||||
| EMP Release 1011 WLR - 90 day notice ‘Gold Scope‘ | 24/10/2008 | |||
|
||||
| Withdrawal of 1471 Extra | 08/10/2008 | |||
|
||||
| Openreach WLR3 Directories presentations events | 03/10/2008 | |||
|
||||
| Wholesale Line Rental (WLR2) Release 15 Maintenance release 9 EIP 5 & 6 | 03/10/2008 | |||
|
||||
September, 2008
| Name | Review date | |||
|---|---|---|---|---|
| Withdrawal of Ex-directory Calls Offered (XDCO) | 15/09/2008 | |||
|
||||
| Testing costs outside of Product Establishment for directly connecting CPs/TPIs | 11/09/2008 | |||
|
||||
August, 2008
| Name | Review date | |||
|---|---|---|---|---|
| Wholesale Line Rental (WLR2) release 15 maintenance release 9 - 90 day notice | 29/08/2008 | |||
|
||||
| Call Diversion Enhanced process - (new pilot process) | 26/08/2008 | |||
|
||||
| Proposed contract amendments for WLR3 ISDN2 launch | 22/08/2008 | |||
|
||||
| EMP Release 900 WLR Analogue - launch notification (EIP10) | 20/08/2008 | |||
|
||||
| EMP Release 900 WLR ISDN30 - launch notification (EIP10) | 20/08/2008 | |||
|
||||
| Wholesale Line Rental contract amendments | 20/08/2008 | |||
|
||||
| EMP Release 1000 WLR - 90 day notice ‘Gold Scope‘ | 13/08/2008 | |||
|
||||
July, 2008
| Name | Review date | |||
|---|---|---|---|---|
| Important information for WLR2/WLR3 CPs with end customers in the Rossington are | 30/07/2008 | |||
|
||||
| EMP Release 1000 WLR - 'Silver Scope' | 25/07/2008 | |||
|
||||
| Wholesale Line Rental (WLR2) Service Provider Gateway release - 4th August 2008 | 08/07/2008 | |||
|
||||
| WLR3 Analogue - an update | 01/07/2008 | |||
|
||||
June, 2008
| Name | Review date | |||
|---|---|---|---|---|
| EMP Release 900 WLR/LLU - EIP5 45 day notification | 25/06/2008 | |||
|
||||
| Wholesale Line Rental Service Provider Gateway Release 15 Maintenance Release 8 | 25/06/2008 | |||
|
||||
| Withdrawal of 1471 Extra | 24/06/2008 | |||
|
||||
| Wholesale Line Rental (WLR2) Service Provider Gateway release - 4th August 2008 | 11/06/2008 | |||
|
||||
| Priority Fault Repair Service marker removal - new functional email address | 10/06/2008 | |||
|
||||
| WLR3 - Billing Scenario Illustrations | 09/06/2008 | |||
|
||||
| Update - WLR3 Analogue undertakings milestones | 03/06/2008 | |||
|
||||
May, 2008
| Name | Review date | |||
|---|---|---|---|---|
| Digital Business - withdrawal update - important | 27/05/2008 | |||
|
||||
| WLR3 - Replay details from the web and audio conference on ISDN2 inter-working | 21/05/2008 | |||
|
||||
| Carrier Pre-Select: Retention of CPS across a change of address | 20/05/2008 | |||
|
||||
| Clarification of TRC charging criteria for WLR3 repair tasks | 20/05/2008 | |||
|
||||
| Outgoing Calls Barred | 12/05/2008 | |||
|
||||
| WLR3 - Invitation to join a web and audio conference on ISDN2 inter-working | 07/05/2008 | |||
|
||||
| WLR3 ISDN2 inter-working | 01/05/2008 | |||
|
||||
April, 2008
| Name | Review date | |||
|---|---|---|---|---|
| Clarification on the use of LMO LVR | 29/04/2008 | |||
|
||||
| EMP Release 900 WLR - 90 day notice 'Gold Scope' | 25/04/2008 | |||
|
||||
| EMP Release 900 WLR3 Digital - 90 day notice 'Gold Scope' | 25/04/2008 | |||
|
||||
| Launch of Wholesale Line Rental (WLR2) Release 15 maintenance release 7 | 22/04/2008 | |||
|
||||
| WLR3 ISDN2 product development - registration of interest | 01/04/2008 | |||
|
||||
| WLR Directory entries | 01/04/2008 | |||
|
||||
March, 2008
| Name | Review date | |||
|---|---|---|---|---|
| EMP Release 900 WLR PSTN & ISDN 'Silver Scope' | 28/03/2008 | |||
|
||||
| Network rearrangement | 18/03/2008 | |||
|
||||
| CP contact detail template for new and existing Communication Providers | 18/03/2008 | |||
|
||||
| WLR2 Analogue & Digital Access fault closure process | 18/03/2008 | |||
|
||||
| Notice of scheduled outages of DEDS system | 18/03/2008 | |||
|
||||
| Next Wholesale Line Rental (WLR2) Service Provider Gateway release | 11/03/2008 | |||
|
||||
| Withdrawal of 1471 Extra | 11/03/2008 | |||
|
||||
| WLR3 ISDN30 launched and ready for service on 29th February 2008 | 04/03/2008 | |||
|
||||
| Equivalence Management Platform Release 900 - WLR3 bronze scope | 04/03/2008 | |||
|
||||
February, 2008
| Name | Review date | |||
|---|---|---|---|---|
| Meter Pulse Facility Product - Phase 3 Withdrawal Briefing | 26/02/2008 | |||
|
||||
| EMP Release 800 WLR - 60 day notice | 26/02/2008 | |||
|
||||
| Openreach opens for business at Heathrow Terminal 5 | 26/02/2008 | |||
|
||||
| eCo Closed Fault Database - Improvements to Time Related Charging information | 26/02/2008 | |||
|
||||
| Next WLR2 Service Provider Gateway release scheduled for 18 - 21 April 2008 | 20/02/2008 | |||
|
||||
| Template for New and Existing Communication Providers | 19/02/2008 | |||
|
||||
| Equivalence Management Platform Release 800 - WLR3 CP impacting changes | 15/02/2008 | |||
|
||||
| Billing commencement for WLR2 ISDN2 Route to 15x | 15/02/2008 | |||
|
||||
| Out of Office Hours for Outgoing Calls Barred Debt Management process | 13/02/2008 | |||
|
||||
| Survey and Day Rate Time Related Charges for use at events and exhibitions | 05/02/2008 | |||
|
||||
| Wholesale Line Rental - Service Guarantee Scheme | 04/02/2008 | |||
|
||||
January, 2008
| Name | Review date | |||
|---|---|---|---|---|
| Customer Service Plan Update (CSP) - Version 30 | 30/01/2008 | |||
|
||||
| Meter Pulse Facility withdrawal - Phase 2 update - important | 30/01/2008 | |||
|
||||
| Amendment to the BT Retail Featureline conversion to WLR PSTN charge | 30/01/2008 | |||
|
||||
| Calling & Network Features price change | 30/01/2008 | |||
|
||||
| The launch of Wholesale Line Rental (WLR3) Release 700 on 19th January 2008 | 22/01/2008 | |||
|
||||
| TRC re-banding improvements for WLR3 | 15/01/2008 | |||
|
||||
| Launch of Wholesale Line Rental (WLR2) release 15 maintenance release 6 | 15/01/2008 | |||
|
||||
December, 2007
| Name | Review date | |||
|---|---|---|---|---|
| Wholesale Line Rental (WLR2) / WLR3 Supplier of Last Resort | 28/12/2007 | |||
|
||||
| Equivalence Management Platform (EMP) release schedule for 2008/2009 | 24/12/2007 | |||
|
||||
| WLR3 ISDN30 product documentation | 20/12/2007 | |||
|
||||
| WLR (WLR2) release 15 maintenance release 7 scheduled for 21/04/08 | 18/12/2007 | |||
|
||||
| Reduction of the MPF to WLR conversion price | 18/12/2007 | |||
|
||||
| Intention to Launch WLR3 Managed End User Re-Appointment Service | 12/12/2007 | |||
|
||||
| ISDN2 product deployment update presentation | 11/12/2007 | |||
|
||||
| WLR(2) release 15 maintenance release 6 scheduled for 14/01/2008 | 11/12/2007 | |||
|
||||
| Wholesale Line Rental (WLR3) Release 700 deployment scheduled for 19/01/2008 | 11/12/2007 | |||
|
||||
| Wholesale Line Rental (WLR2) introduction of new Diagnostic Test Result messages | 11/12/2007 | |||
|
||||
| WLR directory entry query process | 11/12/2007 | |||
|
||||
| Meter Pulse Facility Withdrawal - Phase 1 update - important | 04/12/2007 | |||
|
||||
| Meter Pulse Facility Withdrawal - Phase 1 update - important | 04/12/2007 | |||
|
||||
November, 2007
| Name | Review date | |||
|---|---|---|---|---|
| Continuation of trial for Managed WLR3 End User Re-appointment Service | 30/11/2007 | |||
|
||||
| Variation to RFS and related systems separation date for WLR3 ISDN30 | 28/11/2007 | |||
|
||||
| WLR2 Analogue Order Placement Guide for the Service Provider Gateway (SPG) | 27/11/2007 | |||
|
||||
| WLR3 Release 700 scheduled for 19th January 2008 | 27/11/2007 | |||
|
||||
| Reseller Identification Detail information included on e-mail templates - WLR2 | 27/11/2007 | |||
|
||||
| Changes to the "WLR Appointing option" (call answering announcement) for WLR2 | 27/11/2007 | |||
|
||||
| WLR3 update. Agreement with Ofcom on Third Party Integrators | 14/11/2007 | |||
|
||||
| WLR2 release 15 maintenance release 6 - deferred until 14th January 2008 | 14/11/2007 | |||
|
||||
| Outgoing Calls Barred | 14/11/2007 | |||
|
||||
| Changes to subject headers for Sales Query emails for Wholesale Line Rental | 06/11/2007 | |||
|
||||
| WLR3 R700 scheduled for 8th/9th December 2007 deferred to 19th/20th January 2008 | 01/11/2007 | |||
|
||||
October, 2007
| Name | Review date | |||
|---|---|---|---|---|
| WLR3 maintenance release 606 scheduled for 31st October 2007 | 30/10/2007 | |||
|
||||
| Further expansion of the Directors' Service Office (DSO) to WLR customers | 25/10/2007 | |||
|
||||
| Openreach WLR2 & WLR3 delivery performance update | 23/10/2007 | |||
|
||||
| WLR3 - new web pages on www.openreach.co.uk | 23/10/2007 | |||
|
||||
| Customer Service Plan update (CSP) - Version 28 | 23/10/2007 | |||
|
||||
| WLR3 ISDN30 invitation to take part in testing phase | 22/10/2007 | |||
|
||||
| IT Director's Forum | 21/10/2007 | |||
|
||||
| Events and Exhibitions Product Launch - WLR3 Analogue & ISDN2 | 15/10/2007 | |||
|
||||
| Wholesale Line Rental (WLR3) Release 700 scheduled for 8th/9th December 2007 | 09/10/2007 | |||
|
||||
| Wholesale Line Rental (WLR2) release 15 maintenance release 6 - 10/12/2007 | 09/10/2007 | |||
|
||||
| Continuation of trial for managed WLR3 end-user re-appointment service | 09/10/2007 | |||
|
||||
| WLR fulfilment - call answering problems | 09/10/2007 | |||
|
||||
| Openreach Wholesale Line Rental (WLR2) Sales Query mailbox functionality/usage | 09/10/2007 | |||
|
||||
September, 2007
| Name | Review date | |||
|---|---|---|---|---|
| Scheduled outage of the Geneva billing system | 25/09/2007 | |||
|
||||
| Introduction of new main fault location codes | 25/09/2007 | |||
|
||||
| WLR3 Release 600 launch | 24/09/2007 | |||
|
||||
| WLR3 Demarcation | 19/09/2007 | |||
|
||||
| Multi Line Auxiliary Care | 19/09/2007 | |||
|
||||
| Wholesale Line Rental (WLR3) Release 700 scheduled for 8th / 9th December 2007 | 19/09/2007 | |||
|
||||
| ISDN30 Documentation - Compliance Statement (CKM1) and XML Interface | 13/09/2007 | |||
|
||||
| WLR2 release 15 maintenance release 6 scheduled for 10th December 2007 | 11/09/2007 | |||
|
||||
| WLR2 ISDN2 Tactical EoI Product Launch - 30th September 2007 | 04/09/2007 | |||
|
||||
| Scheduled Outage of the Geneva Billing System | 04/09/2007 | |||
|
||||
| Ofcom's Determination Regarding 070 Pre Call Announcement | 04/09/2007 | |||
|
||||
August, 2007
| Name | Review date | |||
|---|---|---|---|---|
| Wholesale Line Rental (WLR2) Line Isolating Unit ordering | 28/08/2007 | |||
|
||||
| Meter Pulse Facility Product - Phase 2 Withdrawal Briefing | 23/08/2007 | |||
|
||||
| WLR3 Release 600 scheduled for 23rd September 2007 | 21/08/2007 | |||
|
||||
| WLR3 Swimlane documentation | 21/08/2007 | |||
|
||||
| Order Tracker enhancements - new functionality update | 21/08/2007 | |||
|
||||
| Scheduled outage of the Geneva billing system | 20/08/2007 | |||
|
||||
| Trial of managed WLR3 end user appointments service | 16/08/2007 | |||
|
||||
| WLR (WLR2) release 15 maintenance release 5 scheduled for 20/09/2007 | 14/08/2007 | |||
|
||||
| Fault tracker | 01/08/2007 | |||
|
||||
July, 2007
| Name | Review date | |||
|---|---|---|---|---|
| Wholesale Line Rental (WLR3) Release 600 scheduled for 23 September 2007 | 30/07/2007 | |||
|
||||
| WLR2 Provision Escalation Process - Boundaries of Escalations | 24/07/2007 | |||
|
||||
| Meter Pulse Facility Product - Revised Phase 1 Withdrawal Date | 24/07/2007 | |||
|
||||
| Customer Service Plan (CSP) update - Version 27 | 24/07/2007 | |||
|
||||
| Update on recent adverse weather conditions | 20/07/2007 | |||
|
||||
| WLR3 Service Guarantee Implementation | 16/07/2007 | |||
|
||||
| New Features for EMP Release 600 | 16/07/2007 | |||
|
||||
| WLR2 Appointment Time Indicators and Next Available Time Indicator | 16/07/2007 | |||
|
||||
| WLR2 release 15 maintenance release 5 scheduled for 20th September 2007 | 16/07/2007 | |||
|
||||
| Meter Pulse Facility Product - Revised Phase 1 Withdrawal Date | 16/07/2007 | |||
|
||||
| Broadband Line Access (BLA) - Consultation Closure | 16/07/2007 | |||
|
||||
| Update on recent adverse weather conditions | 13/07/2007 | |||
|
||||
| Wholesale Line Rental - Contact information update | 10/07/2007 | |||
|
||||
| Visit Charges | 10/07/2007 | |||
|
||||
| Update on recent adverse weather conditions | 10/07/2007 | |||
|
||||
| Update on recent adverse weather conditions | 06/07/2007 | |||
|
||||
| Update on recent adverse weather conditions | 04/07/2007 | |||
|
||||
| Openreach WLR3 Progress update | 03/07/2007 | |||
|
||||
| IT Director's forum | 03/07/2007 | |||
|
||||
| Special Directory Entries | 02/07/2007 | |||
|
||||
June, 2007
| Name | Review date | |||
|---|---|---|---|---|
| Update on recent adverse weather conditions - Openreach policy | 29/06/2007 | |||
|
||||
| Severe weather conditions: Declaration of matters beyond our reasonable control | 28/06/2007 | |||
|
||||
| Order and fault tracker | 27/06/2007 | |||
|
||||
| WLR3 payphone line interim process | 26/06/2007 | |||
|
||||
| Wholesale Line Rental (WLR2) release 15 maintenance release 5 | 26/06/2007 | |||
|
||||
| Notification of ISDN2 lines for events and exhibitions | 26/06/2007 | |||
|
||||
| New Provison - cessation of Without Prejudice Goodwill Payment | 07/06/2007 | |||
|
||||
| Introduction of TRC banding for Wholesale Line Rental Analogue | 06/06/2007 | |||
|
||||
| Carrier Pre-Select (CPS) set up process issue - goodwill payment | 05/06/2007 | |||
|
||||
| Temporary call diversion enhanced process - new email address | 05/06/2007 | |||
|
||||
May, 2007
| Name | Review date | |||
|---|---|---|---|---|
| EMP Release 600 Update | 31/05/2007 | |||
|
||||
| Bulk discount for multiple single line transfers | 29/05/2007 | |||
|
||||
| Contact options for ISDN30 orders placement | 22/05/2007 | |||
|
||||
| EMP response code list - new format | 22/05/2007 | |||
|
||||
| Revised Withdrawal Date of Wholesale Digital Access - Digital Business Products | 18/05/2007 | |||
|
||||
| EMP Release 600 Update | 17/05/2007 | |||
|
||||
| Openreach progress against the WLR Delivery plan | 17/05/2007 | |||
|
||||
| WLR3 Release 510 scheduled for 21st May 2007 | 09/05/2007 | |||
|
||||
| Wholesale Line Rental SPG Technical Helpdesk - change of e-mail address | 09/05/2007 | |||
|
||||
| Service Provider Gateway temporarily out of service 14/07/07 and 06/10/07 | 01/05/2007 | |||
|
||||
April, 2007
| Name | Review date | |||
|---|---|---|---|---|
| Customer Service Plan Update (CSP) - version 26 | 24/04/2007 | |||
|
||||
| Openreach new Demarcation Policy-where the network ends | 24/04/2007 | |||
|
||||
| Expedite Repair | 24/04/2007 | |||
|
||||
| New contact number for WLR SPG Technical Helpdesk from 23rd April 2007 - amended | 20/04/2007 | |||
|
||||
| WLR RELEASE 15 MAINTENANCE RELEASE 3 LAUNCHED 16/04/07 | 17/04/2007 | |||
|
||||
| New WLR SPG Technical Helpdesk number from 23/04/07 | 10/04/2007 | |||
|
||||
| Provision of Service to Temporary Structures - amended | 10/04/2007 | |||
|
||||
| BuzzComm - Overview and Guidelines for use | 03/04/2007 | |||
|
||||
| Provision of Service to Temporary Structures | 03/04/2007 | |||
|
||||
March, 2007
| Name | Review date | |||
|---|---|---|---|---|
| Repair Service Guarantee Scheme Update | 28/03/2007 | |||
|
||||
| WLR Release 15 Maintenance Release 3 schedule 16/04/07 | 27/03/2007 | |||
|
||||
| New Service Provider Digital Certificate Process | 27/03/2007 | |||
|
||||
| IT Director's Forum | 14/03/2007 | |||
|
||||
| Service Provider Gateway (SPG) essential outage | 14/03/2007 | |||
|
||||
| WLR Release 15 Maintenance Release 3 scheduled for 16th April 2007 | 14/03/2007 | |||
|
||||
| WLR3 naming convention / terminology | 14/03/2007 | |||
|
||||
| Customer Service Plan - Version 25 | 02/03/2007 | |||
|
||||
February, 2007
| Name | Review date | |||
|---|---|---|---|---|
| Openreach Service Improvement - Final reminder | 27/02/2007 | |||
|
||||
| Meter Pulse Facility Phase 1 Withdrawal | 27/02/2007 | |||
|
||||
| EMP R500 Update | 16/02/2007 | |||
|
||||
| WLR R15 Maintenance Release 3 scheduled for 16/04/07 | 14/02/2007 | |||
|
||||
| Openreach Service Improvement | 13/02/2007 | |||
|
||||
| Temporary Call Diversion (TCD) Enhanced Process | 13/02/2007 | |||
|
||||
| WLR Wholesale Access - Service Guarantee Scheme | 07/02/2007 | |||
|
||||
| Amendment to Launch of Banding for WLR3 | 06/02/2007 | |||
|
||||
January, 2007
| Name | Review date | |||
|---|---|---|---|---|
| Network Addressing Team - contact with end users | 24/01/2007 | |||
|
||||
| Changes to Customer Service Plan - Version 24 | 24/01/2007 | |||
|
||||
| Launch of Banding for WLR3 | 24/01/2007 | |||
|
||||
| Wholesale Access Cancellation Charges | 15/01/2007 | |||
|
||||
| Systems Outage due to Number Portability Systems Replacement | 03/01/2007 | |||
|
||||
| Reinstatement of Temporary Out of Service | 03/01/2007 | |||
|
||||
| 24/7 Out of Office Hours for Outgoing Calls Barred Debt Management Process | 03/01/2007 | |||
|
||||
December, 2006
| Name | Review date | |||
|---|---|---|---|---|
| Reminder. Openreach Proposed Broadband Line Access Consultation | 28/12/2006 | |||
|
||||
| WLR (EMP) Product Establishment Process for Communications Providers | 15/12/2006 | |||
|
||||
| WLR3 Progress Update. Payment of Good Faith Allowance | 13/12/2006 | |||
|
||||
| New terminology for Wholesale Access Analogue Residential & Business Lines | 11/12/2006 | |||
|
||||
| Carrier Pre-Select (CPS) Set Up process issues | 06/12/2006 | |||
|
||||
| Wholesale Access Release 15, Maintenance Release 2 | 06/12/2006 | |||
|
||||
| New WLR (EMP) contract (Issue 2) | 01/12/2006 | |||
|
||||
November, 2006
| Name | Review date | |||
|---|---|---|---|---|
| WLR129/06 | 29/11/2006 | |||
|
||||
| WLR128/06 | 28/11/2006 | |||
|
||||
| WLR127/06 | 22/11/2006 | |||
|
||||
| WLR126/06 | 15/11/2006 | |||
|
||||
| WLR125/06 | 15/11/2006 | |||
|
||||
| WLR124/06 | 08/11/2006 | |||
|
||||
October, 2006
| Name | Review date | |||
|---|---|---|---|---|
| WLR123/06 | 25/10/2006 | |||
|
||||
| WLR122/06 | 25/10/2006 | |||
|
||||
| WLR121/06 | 18/10/2006 | |||
|
||||
| WLR120/06 | 18/10/2006 | |||
|
||||
| WLR119/06 | 18/10/2006 | |||
|
||||
| WLR118/06 | 11/10/2006 | |||
|
||||
| WLR117/06 | 04/10/2006 | |||
|
||||
| WLR116/06 | 04/10/2006 | |||
|
||||
| WLR115/06 | 02/10/2006 | |||
|
||||
September, 2006
| Name | Review date | |||
|---|---|---|---|---|
| WLR113/06 | 27/09/2006 | |||
|
||||
| WLR112/06 | 27/09/2006 | |||
|
||||
| WLR111/06 | 20/09/2006 | |||
|
||||
| WLR110/06 | 20/09/2006 | |||
|
||||
| WLR109/06 | 20/09/2006 | |||
|
||||
| WLR108/06 | 12/09/2006 | |||
|
||||
| WLR107/06 | 06/09/2006 | |||
|
||||
| WLR106/06 | 06/09/2006 | |||
|
||||
August, 2006
| Name | Review date | |||
|---|---|---|---|---|
| WLR105/06 | 31/08/2006 | |||
|
||||
| WLR104/06 | 31/08/2006 | |||
|
||||
| WLR103/06 | 24/08/2006 | |||
|
||||
| WLR102/06 | 16/08/2006 | |||
|
||||
| WLR101/06 | 10/08/2006 | |||
|
||||
| WLR100/06 | 09/08/2006 | |||
|
||||
| WLR099/06 | 02/08/2006 | |||
|
||||
July, 2006
| Name | Review date | |||
|---|---|---|---|---|
| WLR098/06 | 31/07/2006 | |||
|
||||
| WLR097/06 | 26/07/2006 | |||
|
||||
| WLR096/06 | 26/07/2006 | |||
|
||||
| WLR095/06 | 19/07/2006 | |||
|
||||
| WLR094/06 | 19/07/2006 | |||
|
||||
| WLR093/06 | 19/07/2006 | |||
|
||||
| WLR092/06 | 19/07/2006 | |||
|
||||
| WLR091/06 | 19/07/2006 | |||
|
||||
| WLR090/06 | 13/07/2006 | |||
|
||||
| WLR089/06 | 05/07/2006 | |||
|
||||
| WLR088/06 | 05/07/2006 | |||
|
||||
| WLR087/06 | 05/07/2006 | |||
|
||||
June, 2006
| Name | Review date | |||
|---|---|---|---|---|
| WLR077/06 | 30/06/2006 | |||
|
||||
| WLR076/06 | 30/06/2006 | |||
|
||||
| WLR075/06 | 30/06/2006 | |||
|
||||
| WLR074/06 | 30/06/2006 | |||
|
||||
| WLR073/06 | 30/06/2006 | |||
|
||||
| WLR069/06 | 30/06/2006 | |||
|
||||
| WLR068/06 | 30/06/2006 | |||
|
||||
| WLR067/06 | 30/06/2006 | |||
|
||||
| WLR066/06 | 30/06/2006 | |||
|
||||
| WLR065/06 | 30/06/2006 | |||
|
||||
| WLR064/06 | 30/06/2006 | |||
|
||||
| WLR086/06 | 29/06/2006 | |||
|
||||
| WLR085/06 | 29/06/2006 | |||
|
||||
| WLR084/06 | 29/06/2006 | |||
|
||||
| WLR081/06 | 29/06/2006 | |||
|
||||
| WLR080/06 | 29/06/2006 | |||
|
||||
| WLR078/06 | 29/06/2006 | |||
|
||||
| WLR082/06 | 27/06/2006 | |||
|
||||
| WLR083/06 | 22/06/2006 | |||
|
||||
| WLR070/06 | 07/06/2006 | |||
|
||||
May, 2006
| Name | Review date | |||
|---|---|---|---|---|
| WLR063/06 | 15/05/2006 | |||
|
||||
| WLR062/06 | 12/05/2006 | |||
|
||||
| WLR061/06 | 11/05/2006 | |||
|
||||
| WLR071/06 | 04/05/2006 | |||
|
||||
| WLR059/06 | 04/05/2006 | |||
|
||||
April, 2006
| Name | Review date | |||
|---|---|---|---|---|
| WLR058/06 | 28/04/2006 | |||
|
||||
| WLR057/06 | 28/04/2006 | |||
|
||||
| WLR056/06 | 26/04/2006 | |||
|
||||
| WLR054/06 | 25/04/2006 | |||
|
||||
| WLR053/06 | 25/04/2006 | |||
|
||||
| WLR051/06 | 25/04/2006 | |||
|
||||
| WLR048/06 | 24/04/2006 | |||
|
||||
| WLR052/06 | 20/04/2006 | |||
|
||||
| WLR050/06 | 20/04/2006 | |||
|
||||
| WLR042/06 | 20/04/2006 | |||
|
||||
| WLR047/06 | 13/04/2006 | |||
|
||||
| WLR046/06 | 10/04/2006 | |||
|
||||
| WLR044/06 | 10/04/2006 | |||
|
||||
| WLR045/06 | 07/04/2006 | |||
|
||||
| WLR038/06 | 03/04/2006 | |||
|
||||
March, 2006
| Name | Review date | |||
|---|---|---|---|---|
| WLR037/06 | 24/03/2006 | |||
|
||||
| WLR036/06 | 23/03/2006 | |||
|
||||
| WLR034/06 | 23/03/2006 | |||
|
||||
| WLR033/06 | 23/03/2006 | |||
|
||||
| WLR032/06 | 23/03/2006 | |||
|
||||
| WLR035/06 | 22/03/2006 | |||
|
||||
| WLR031/06 | 10/03/2006 | |||
|
||||
| WLR030/06 | 10/03/2006 | |||
|
||||
| WLR029/06 | 08/03/2006 | |||
|
||||
| WLR028/06 | 08/03/2006 | |||
|
||||
| WLR027/06 | 08/03/2006 | |||
|
||||
| WLR026/06 | 08/03/2006 | |||
|
||||
| WLR020/06 | 02/03/2006 | |||
|
||||
| WLR025/06 | 02/03/2006 | |||
|
||||
| WLR024/06 | 02/03/2006 | |||
|
||||
| WLR023/06 | 02/03/2006 | |||
|
||||
| WLR022/06 | 02/03/2006 | |||
|
||||
| WLR021/06 | 02/03/2006 | |||
|
||||
| WLR019/06 | 02/03/2006 | |||
|
||||
| WLR018/06 | 02/03/2006 | |||
|
||||
February, 2006
| Name | Review date | |||
|---|---|---|---|---|
| WLR017/06 | 21/02/2006 | |||
|
||||
| WLR016/06 | 20/02/2006 | |||
|
||||
| WLR015/06 | 10/02/2006 | |||
|
||||
| WLR014/06 | 10/02/2006 | |||
|
||||
| WLR013/06 | 10/02/2006 | |||
|
||||
| WLR012/06 | 03/02/2006 | |||
|
||||
| WLR011/06 | 01/02/2006 | |||
|
||||
| WLR010/06 | 01/02/2006 | |||
|
||||
| WLR009/06 | 01/02/2006 | |||
|
||||
| WLR008/06 | 01/02/2006 | |||
|
||||
January, 2006
| Name | Review date | |||
|---|---|---|---|---|
| WLR007/06 | 26/01/2006 | |||
|
||||
| WLR006/06 | 26/01/2006 | |||
|
||||
| WLR005/06 | 23/01/2006 | |||
|
||||
| WLR004/06 | 18/01/2006 | |||
|
||||
| WLR003/06 | 18/01/2006 | |||
|
||||
| WLR002/06 | 11/01/2006 | |||
|
||||
| WLR001/06 | 11/01/2006 | |||
|
||||
| SP002/06 | 04/01/2006 | |||
|
||||
| SP001/06 | 03/01/2006 | |||
|
||||
