The WLR2 Customer Service Plan (CSP) informs all Communications Provider customers how Openreach supports the delivery of WLR2 Analogue and Digital. 

A new version is now available online and contains the following changes:

• New escalation procedure for Assurance and Repair (Section 5)
• New Directors Service Office pro-forma (Section 9)
• Emergency Welfare and Blue Light Service (new Section 10)
• Escalations contacts for Complaints Management (Section 12)
• Billing (Section 14)
• IT technical helpdesk (Section 16)

Any of the following links will take you to the WLR2 homepage: WLR PSTN, WLR ISDN30 and WLR ISDN2 . 

Please scan down to the ‘Additional Support’ section to see the WLR2 CSP Issue 42.

CJB

The contents of this briefing are accurate at the time of writing and are subject to change.

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