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Map by email Q&A

1. Why should I use the MBE service?

It’s the quickest and easiest way of finding out the approximate whereabouts of Openreach plant in advance of excavation works between 07.30 and 18.00 hours Monday-Friday. If weekend maintenance is not scheduled on the MBE site, you can also access it during weekends but the system is unsupported.

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2. How do I access the MBE service?

You will need a password which you apply for by completing an application form on the Map by email page & email back to stoke.incoming.notices@openreach.co.uk. You can have as many passwords as you need for your company. However, the user IDs and passwords are unique to individuals and should not be shared. You can add new users any time.

 

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3. How much does it cost to access the MBE service?

There is a set annual charge for support and administration. Please contact stoke.incoming.notices@openreach.co.uk  for details.

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4. What happens if I have problems using the service?

We provide access to experienced Help Desk staff on 0800 169 3849

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5. Can I use MBE and still send enquiries by fax or post?

The MBE Service supersedes the fax and postal systems for registered users, except where large areas are involved (please see following response).

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6. What if my proposed location area is to big for MBE to cover?

Any road longer than one kilometre, or an area larger than one square kilometre, will not be suitable for MBE. In this instance, you will need to post your enquiry to the National Notice Handling Centre, marked 'Not Suitable For MBE'. The Centre will send you the information you need as quickly as possible

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7. How do I know if our computers can access the Website?

Most standard PCs will be able to gain access. If in doubt, ask the Help Desk for an information pack which gives the minimum specifications required on PCs and Macs.