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Network changes

Network Rearrangement Services enable end users/members of the public to request rearrangements of Openreach network apparatus such as poles, cabinets, cables or jointing chambers, on the exchange-side and prior to the Network Termination Equipment.

Network Rearrangements and Customer Owned Wiring

Network Rearrangement Services enable End-Users, including members of the public, to request rearrangements of Openreach network apparatus such as poles, cabinets, cables or jointing chambers, from the exchange-side of BT’s telephone exchanges up to and including the Network Termination Point at End-User premises.

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End users may also make requests for Customer-Owned Wiring, which is wiring located on an End-User’s premises beyond the Network Termination Point.  This includes, for examples, line extensions within a home or business.

This process does not apply to Highway Authorities and large scale developers who continue to use existing processes with the relevant departments in Openreach.

Both Communication Providers and end users can contact Openreach with new requests for Network Rearrangement Services and Customer Owned Wiring via the following channels:

  • Telephone: 0800 012 1387
  • In Writing: Openreach Network Rearrangement Team (address below)

PP 65F
6th Floor
Lancaster House ATE
Old Hall Street
Liverpool
Merseyside
L3 9PY

The customer services opening hours for new requests and enquiries are: Monday to Friday 8:00am to 5:00pm (excluding Bank Holidays).
Please note that this number and contact details should only be used for Network Rearrangement and Customer- Owned Wiring requests and enquiries.

The prices used for Customer-Owned Wiring will be based on Time Related Charges as outlined in the Pricing section found at: http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

 

Type NameSize Issue date
Terms and Conditions

82 K 30/11/2007