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Network changes

Network Rearrangement Services enable end users/members of the public to request rearrangements of Openreach network apparatus such as poles, cabinets, cables or jointing chambers, on the exchange-side and prior to the Network Termination Equipment.

Network Rearrangements and Customer Owned Wiring

Network Rearrangement Services enable End-Users, including members of the public, to request rearrangements of Openreach network apparatus such as poles, cabinets, cables or jointing chambers, from the exchange-side of BT’s telephone exchanges up to and including the Network Termination Point at End-User premises.

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End users may also make requests for Customer-Owned Wiring, which is wiring located on an End-User’s premises beyond the Network Termination Point.  This includes, for examples, line extensions within a home or business.

This process does not apply to Highway Authorities and large scale developers who continue to use existing processes with the relevant departments in Openreach.

Both Communication Providers and end users can contact Openreach with new requests for Network Rearrangement Services and Customer Owned Wiring via the following channel:

  • Go to www.openreach.co.uk
  • Click ‘Contact Us’ at the top of the screen
  • Select the third option ‘I would like to remove or relocate external Openreach network equipment(e.g. a pole or cabinet)’
  • Click [Next]
  • Complete the details on the form as instructed

The prices used for Customer-Owned Wiring will be based on Time Related Charges as outlined in the Pricing section found at: http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

If you wish to dispute a charge already raised by the Network Rearrangement Team, we only accept this in writing. Please write to:

BT Plc
PO Box 1296
Openreach Network Rearrangement Team
L69 3AY

If you have an objection to the placement of an Openreach pole, you need to put this in writing to the Pole Objections department who will investigate and respond to you. The address to write to is:

Pole Objections
pp 110a
Communications House
Harlescott Lane
Shrewsbury
Shropshire
SY1 3AQ

Type NameSize Issue date
Terms and Conditions

82 K 30/11/2007
Repayments Letter

30 K 26/03/2010
Netsolve Letter

30 K 26/03/2010