WLR010/12 Notice of scheduled billing system outage - 15/09/2012

05/04/2012    For Information

This briefing is applicable to all WLR Communications Providers and relates to daily billable CDR files

The purpose of this briefing is to give notice of a planned billing system outage

Please note the following planned billing outage:

• 15 September 2012 Starts 22:00 for 24 hours

As a result, due to a technical upgrade of our billing software, it will be necessary to postpone the creation of daily call record files for the period highlighted.

The DEDS database will still be available for the collection of historic files, but no new files will be created for this period. The aim is to create the files that would have been posted during the normal daily timelines on the Saturday, later on the Saturday night or possibly into Sunday.

Any outage on DEDS itself will be communicated via a separate briefing from the DEDS Helpdesk.

The fraud feed files will be unaffected.

Please be aware that the date given is to provide customers with early notification of a planned outage and as such may change, customers will be advised if a change occurs.

Issued by KJS

The contents of this briefing are accurate at the time of writing and are subject to change.

Please discuss any queries or issues in relation to this briefing with your Sales & Relationship Manager or Service contact, who will be pleased to assist.

Our Customer News Centre is now available at www.news-openreach.co.uk which will provide you with a central point to check out the latest news and briefings information from Openreach.