24/05/2012 For Information
This briefing on late cancellation charges is for LLU Communications Providers.The purpose of this brief is to advise that Openreach is improving the processes associated with cancellation of orders after the Point of no Return (PONR) has been reached. A tactical change will be introduced from the 1 June 2012, via billing adjustments.
The tactical change will adjust the cancellation charge to the published price for LLU orders cancelled after the PONR has been reached.
Openreach does not intend to correct the charges for orders cancelled prior to 1 June 2012, where a different charge has been applied.
Openreach presented these changes at the Copper Products Commercial Group (CPCG) on the 11 April 2012.
Issued by KJS
The contents of this briefing are accurate at the time of writing and are subject to change.
Please discuss any queries or issues in relation to this briefing with your Sales & Relationship Manager or Service contact, who will be pleased to assist.
Our Customer News Centre is now available at www.news-openreach.co.uk which will provide you with a central point to check out the latest news and briefings information from Openreach.
If you would like to register for Alert update messages or pricing notifications, please click on the following link and complete the formForm