22/03/2012 For Information
This briefing on early life broadband service failure is for all Communications Providers.The purpose of this brief is to advise of the extension of the trial process to investigate the root cause of customers early life broadband service failures.
As was initially highlighted in LLU007/12, Openreach will now be continuing the trial process to investigate root cause of early life broadband service failures identified as a result of SMPF multiple tie pair modifications (also referred to as SMPF re-terminations).
The trial will run until the end of April 2012 and be extended to the rest of the UK. The trial will involve collaborative working with participating CP customers to run daily exception reports against completed orders. The reports will lead to a further quality check of the re-termination to determine if re-work is required.
Where the re-termination is to the required quality standard but the CP's broadband service is still not seen to be working, the circuit will then be returned to its pre re-termination state for further investigation by the CP.
The overall aim is to ensure end users have their broadband service restored at the earliest point a problem is recognised. Results of the trial will be made available to participating CPs.
If you would like to participate in this trial, please contact your Sales and Relationship Mannager for further information.
Issued by KJS
The contents of this briefing are accurate at the time of writing and are subject to change.
If you wish to discuss the information contained within this brief, please contact your Sales and Relationship Manager.
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