GEN056/12 Major Service Outage (MSO) proactive CP notification trial

04/07/2012    For Information

This briefing on an MSO notification trial is for ALL Communications Providers.

This briefing is to notify WLR and LLU providers of a proof of concept trial commencing on the 12 July 2012, to proactively notify triallist CPs of Major Service Outages in the access network.

During 2012 Openreach has developed a tool which monitors the access network to identify cable theft and alert the police to these events. This trial has proved successful with several arrests made and the impact of these events minimised.

Openreach understands that proactive notification of these kinds of incidents could be helpful to CPs in managing the associated faults reported by end users and communicating updates.

It is with this in mind that Openreach is proposing a 3 month trial commencing 12 July to notify incidents in a limited geography with a view to roll out at a later stage if successful. The incidents in scope to be notified are cable thefts and third party damage and the information shared will include the post codes of the affected end users. Using this information the CPs could identify their customers and manage any faults differently when they are first reported.

If you would like to take part in this trial or would like further information then please contact matthew.lovegrove@openreach.co.uk or your Service Manager. Although the trial commences 12 July there is no deadline to apply to take part in the trial beyond the fact the trial will only run to the 5 October 2012.

This trial is a proof of concept trial to understand the benefits of running such a process and so notifications are done on a reasonable endeavours basis and Openreach reserves the right to withdraw at any time.

Issued by KJS

The contents of this briefing are accurate at the time of writing and are subject to change.

Please discuss any queries or issues in relation to this briefing with your Sales & Relationship Manager or Service contact, who will be pleased to assist.

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