05/04/2012 For Information
This briefing on weekend appointments is for all Communications Providers.The purpose of this brief is to advise that free weekend appointments for both provision and repair jobs on Saturdays and Sundays have now been extended
In previous briefing GEN019/12, we announced we would be extending the availability of free weekend appointments for both provision and repair until Sunday 1 April 2012, this briefing is to confirm that these arrangements have been extended.
As part of our ongoing commitment to reduce lead-times, Openreach would like to announce that we are continuing to waive additional charges for weekend appointments up to and including Sunday 29 April 2012.
Appointments that would normally incur a charge at the weekend (e.g. WLR3 Level 1 repair and PSTN provision appointments) will be offered free of charge on Saturdays and Sundays until the 29 April 2012 inclusive; appointments will be offered on a first come, first served basis.
This means you will be able to continue offering your customers greater flexibility in terms of booking appointments over the coming weeks.
If you have any questions about this brief or the processes involved, please speak to your service manager or sales contact.
Saturday appointments will continue to apply to provision and repair for WLR3 (PSTN and ISDN2) and LLU (MPF and SMPF) only.
Sunday appointments will also continue to apply to provision and repair for WLR3 (PSTN only not ISDN2) and LLU (MPF and SMPF) only.
SFI2, Broadband Boost and NGA (FTTC) products are not included.
All other arrangements in terms of both process and re-appointing remain unchanged and can also be found in our previous briefing GEN095/11.
Issued by KJS
The contents of this briefing are accurate at the time of writing and are subject to change.
Please discuss any queries or issues in relation to this briefing with your Sales & Relationship Manager or Service contact, who will be pleased to assist.
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