GEN023/12 Openreach Customer News Centre launch

22/03/2012    For Information

This brief announces the launch of the Openreach Customer News Centre and is intended for ALL Communications Providers.

The purpose of this brief is to announce the launch of the Openreach Customer News Centre, a major improvement to the way we communicate with customers.

Today marks the launch of a brand new customer communications resource called the Openreach Customer News Centre.

This state of the art online resource is a new website, but in reality it's more than just a new website. It brings together various strands of information, for instance news and briefings, into a single location and notably introduces new elements into how we communicate with our customers, for instance access to multimedia content and social media tools.

Additionally, the Openreach Customer News Centre has been developed with ease of access in mind. No matter what device you use - whether desktop, tablet or smart phone - the site will automatically adjust to fit the screen.

We recognised it's not always easy to jump straight to the information you may need and our regular email communications, for news and briefings, were full of relevant content but often lost in busy inboxes.

We wanted to improve the way we communicate with customers and the way customers communicate with us; so the website is also intended for all industry stakeholders providing a way for consumer groups, government departments, local authorities and the media to keep in touch with what we’re doing.

Accessible right now at http://www.news-openreach.co.uk, the Openreach Customer News Centre complements rather than replaces our existing forms of communication - for instance, formal briefings will be posted in the usual place at www.openreach.co.uk - and conveniently replicated on the Customer News Centre. Our weekly Round-up message will eventually stop, but with certain types of emails continuing to be sent.

For a brief summary of the information available on the Openreach Customer News Centre, please see the below.

The Openreach Customer News Centre - What's on it?

News, briefings, videos, blog, events calendar, Twitter feed, and campaign banners all helping you to:

	Stay in the know
	Subscribe for updates through an RSS feed and keep up to date with new briefings and latest news.
	Take control
	No need to wait for us to send you information; instantly access what you need, wherever you are, through your computer, tablet or Smart phone.
	Be sociable
	Share any story easily with one click to social networking sites like LinkedIn, Twitter, and Facebook.
	Have a one-stop shop
	Everything in one place means you're just one click away from all the essential information you need
	Get video on demand
	View our most recent video or click through to our own YouTube channel for more
	Never miss a thing
	Upcoming road shows, industry forums and information on Openreach meetings are all included in our online event diary.

What next?

We already have an app in development, which will be available for Android, Apple and smart phone devices in May, making it even easier to access the Openreach Customer News Centre.

Issued by KJS

The contents of this briefing are accurate at the time of writing and are subject to change.

If you wish to discuss the information contained within this brief, please contact your Sales and Relationship Manager.

If you would like to be notified as soon as briefings are posted onto the Openreach website, please subscribe to receive our news feeds.