WLR3 contracts

Before ordering WLR3 products, you’ll no doubt wish to familiarise yourself with the Contract Definitions (Schedule 1) used in the WLR3 contract. The WLR3 contract is made up of the Contract Conditions (Conditions) governing our business relationships with our customers in relation to WLR3.
The WLR3 service is more particularly described in the Service Schedule (Schedule 2). Schedule 3 Sets out the Service Levels applicable to the service.

Customers that order the WLR3 product from Openreach also need to accept the terms and conditions for Service Products. The prices for the Service Products are set out in the Openreach Price List and are applicable across the Openreach product portfolio, including WLR3.

Proactive SLGs

Service Level Guarantee (SLG)

WLR3 Contract - effective from 16th January 2013


Following changes to the Appointment Availability SLA / SLG and the agreement of the WLR3 Contracts Group to update the Reference Offer the parts of the contract below will apply with effect from 16th January 2013.

Release File Name Version Size Issue date Type
N/A BT 3040 WLR3 conditions Issue 12 12.0 160kb 02/07/2012
N/A BT 3040a WLR3 Schedule 1 Definitions Issue 13 N/A 40kb 18/12/2012
N/A BT 3040b WLR3 schedule 2 service schedule Issue 12 12.0 217kb 02/07/2012
N/A BT 3040a WLR3 Schedule 3 Forecasting Issue 13 N/A 35kb 18/12/2012
N/A BT 3040c WLR3 Schedule 4 Service Levels Issue 13 N/A 95kb 18/12/2012