Time Related Charges

Time Related Charges (TRCs) are raised to recover the cost incurred when our engineers perform work that is not covered under the terms of the Openreach service. For example, TRCs apply where there are no standard prices for the work required, it falls outside normal hours, is needed earlier than our standard timescales or is at your customer’s site and not covered under our terms.

Key benefits:

• Our engineers can spend additional time repairing faults to get things 'Right First Time'
• Helps to avoid unnecessary delays for your customers
• Gives you more flexibility on the provision or rearrangement of services including customer-owned wiring or equipment
• A dedicated team will discuss your requirements and can plan, cost and project manage your request end to end to help take the strain