We've simplified our service maintenance structure which previously had nine options, and renamed them Maintenance Options 1 to 4. We've also introduced the new enhanced service offerings you asked for – Missed Appointments, Flexible Appointments, 6-hour repair (Expedite Repair) and Special Fault Investigation 2 (SFI2).
With Expedite Repair you can choose to tackle a fault by boosting its Service Maintenance Level for a one-off fee. This means you can opt to pay for a six-hour repair on a fault, even though the line isn't covered for this in its normal maintenance agreement.
You can now book Openreach engineers to work at your customers' premises in the early morning and evening Monday to Friday and on Saturdays. These Flexible Appointments are currently available for the following:
We plan to extend the option to FTTC and FTTP products in the future.