Customer establishment

Who we work with

Openreach provides Communications Providers with equal access to the local access network the wires and fibres that connect tens of millions of homes and businesses to local telephone exchanges. This network is one of the UK s most important assets.

In fact, we are required only to deal with Communications Providers  these are the companies that provide their own customers with telephone, internet, and more recently television services to their home or business.

Communications Providers must comply with the Communications Act 2003, as well as the General Conditions of Entitlement (available here). Communication Providers are regulated by the Office for Communications (Ofcom).

Getting set up to work with Openreach

If you are a Communications Provider who wants to use Openreach s portfolio of products, we ll help you go through a Customer Establishment process.

This involves activities such as product familiarisation, connecting to Openreach platforms and integration onto our systems. We provide support throughout your establishment from your initial registration through to supporting you to place your orders on our live system. You will find further information on the Customer Establishment process in the link below along with contact details for the team that manage this.

As a customer of Openreach you have a number of options with regard to how you would like to be account managed.  The files below which you can download will give you an overview of the choices you have available to you and the accompanying letters are the supporting documentation that you need to  complete and return in order for you to exercise your choice.

Important: the email address below is for use by communications providers wishing to become customers for Openreach products only. 

customer.establishment@openreach.co.uk

Which Internet browsers can you use?

To access and place orders and faults onto EMP via the Openreach Portal, you will need to use a compatible internet browser. This matrix will provide you with a guide to the internet browsers and versions that are supported with the Openreach Portal and Seibel version.

Openreach portal internet browser compatibility matrix