The Openreach National Notice Handling Centre (NNHC) in Stoke-on-Trent can tell you approximately where Openreach equipment is located and any action that may be required before you start your excavation.
Written requests for location plans to be sent via email at firstname.lastname@example.org.
The NNHC deals with all enquiries about the location of underground and overground plant and equipment.
1. Can I ask for this information over the phone?
No. A system based on written requests and responses is essential to ensure that you know exactly where Openreach plant is located and are able to take account of this during excavation. Please email us at email@example.com.
2. How can I check the progress of my enquiry?
For enquiries please email us at firstname.lastname@example.org. If however your request is of urgent nature you may call us on 0800 023 2023, this number should only be used in emergency on-site situations.
3. What if I discover that Openreach equipment will be in the way?
If you cannot work around it, we may need to move or divert some of our plant. In this instance, you should send a scale plan (1:500 minimum) and your proposals to the Network Alterations Team for that area. You can find your nearest Network Alterations Team here.
4. Can I get location maps from the Internet?
Yes. The Maps by Email service provides a password-protected portal for frequent users and is now the recommended method for councils, utilities and other customers to establish the location of Openreach plant and equipment. If you do not have access and would like to find out more, please click here.
5. How do I contact the Openreach NNHC?