Superfast Fibre Access: If your enquiry is
about where and when superfast fibre access is available, visit our
microsite for more information.
If you are a communications provider,
please ensure you are registered with an account on the Openreach Portal.
You will then be able to log-in with your user credentials and use the
correct Contact Us form which will enable us to send your enquiry or
complaint direct to the relevant team.
If you are a member of the public and would like
to raise a complaint or enquiry that is related to: the provision
of telephone or internet services, engineer appointments, faults,
or compensation, it is important that you raise this issue with your
communications provider (whoever bills you for your telephone or internet
service). Your communications provider will then raise the matter
on your behalf. You can find more information about the relationship
between Openreach and your communication provider here.
If your complaint or enquiry relates specifically to: health and
safety concerns, damage to property, damage to Openreach property,
wayleaves
or planned movement of Openreach external line plant then please raise
the complaint or enquiry using the link below.
Thank you,
Openreach
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