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Openreach


Contact us

Superfast Fibre Access: If your enquiry is about where and when superfast fibre access is available, visit our microsite for more information.

If you are a communications provider, please ensure you are registered with an account on the Openreach Portal. You will then be able to log-in with your user credentials and use the correct Contact Us form which will enable us to send your enquiry or complaint direct to the relevant team.

If you are a member of the public and would like to raise a complaint or enquiry that is related to: the provision of telephone or internet services, engineer appointments, faults, or compensation, it is important that you raise this issue with your
communications provider (whoever bills you for your telephone or internet service). Your communications provider will then raise the matter on your behalf. You can find more information about the relationship between Openreach and your communication provider here.

If your complaint or enquiry relates specifically to: health and safety concerns, damage to property, damage to Openreach property, wayleaves or planned movement of Openreach external line plant then please raise the complaint or enquiry using the link below.

Thank you,
Openreach


Reason for contact:

I would like to report a health and safety issue
I would like to report damage to Openreach external line plant
I would like to remove or relocate external Openreach network equipment (e.g. a pole, cabinet or junction box, cabling overhead or underground)
I have an enquiry about a planned move of Openreach line plant that does not involve any orders I have raised
I would like to complain about the recent installation of a new street cabinet
I would like to report damage to my property caused by Openreach
I would like to enquire about a wayleave
I have a general enquiry relating to Openreach
I would like to pass on my thanks to an Openreach staff member
I would like to discuss a problem with my phone or broadband service