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New 2012 logo

Tell us something about our people


You can tell us something good about our people, or something not so good about them. You can be certain that we'll pass on praise where it's due and thoroughly investigate any complaints you raise. You should also know that we treat all complaints in the strictest confidence.


I want to praise:

  • An Openreach engineer for the work they've done, special assistance given or kindness shown.

I want to report:

  • Dangerous driving by an Openreach employee
  • Damage to my property caused by an Openreach employee
  • Unsafe working practices conducted by Openreach or their contractor
  • Mess or damage caused by an Openreach employee (e.g. due to holes drilled in interior walls, muddy boot marks on carpets, or damaged furniture and floors)
  • Rude, unhelpful or unsavoury behaviour displayed by an Openreach employee

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