Please note: If you have a problem regarding a fault on your line, the quality of your installation, or a delay or change of appointment request, please contact your service provider, not Openreach, as we won't be to help you without their authority. Contacting your service provider (the people who you pay your bill to) is the fastest way to get a resolution to your problem. Your service provider can then raise the issue with us on your behalf.
If you raise a complaint directly with us that we can't help with unless we have the authority of your provider, the result will be further delays in the resolution of the issue.
