If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). They will raise the issue with us on your behalf.
If you contact us for reasons other than those covered in these pages we won’t be able to respond.
CPs should log in to the portal.
You're someone who uses the network and would like more information about moving or reporting something related to it (cabinets, poles, wires, damage).
You represent a highway authority or utility company and need to inform us about something relating to our network.
You're constructing a number of new properties and want to understand more or make contact in relation to connecting your development to our network.
You're a contractor working on the external wall of a property and want Openreach to move equipment.
You're working on behalf of an construction company or landowner and need to tap into our telecommunications knowledge and expertise.
You're a local authority or development agency and need more information or want to notify us of a change relating to our network.
You're the owner of a building or land and would like to tell us of a required change or want some guidance from us.
You're converting or building a property and need further information about our network and connection of service.