Whatever anyone else says, we're definitely not the people to talk to if:
You must contact the company you pay your bills to - not us - about anything and everything to do with your communications service. Other than that, we'll do our utmost to assist you in every way we can.
Resellers: If you are a Reseller and you need to escalate an issue you must do this through your CP supplier.
Superfast Fibre Access: If your enquiry is about where and when Superfast Fibre Access is available, visit our microsite for more information.
If you are a communications provider, please ensure you're registered with an account on the Openreach portal. You will then be able to login with your user credentials and use the correct Contact us form which will enable us to send your enquiry or complaint direct to the relevant team. Please include the customer's name, address, postcode and telephone number where available.
