Customer Establishment

The local access network – the wires and fibres that connect tens of millions of homes and businesses to local telephone exchanges is one of the UK’s most important assets, and Openreach was created to give communications providers equal access to it.

Our customers are Communications Providers  - the companies end users choose to provide telephone, internet, and more recently television services to their home or business.

We supply Communications Providers with products and services that are linked to the nationwide local access network.  We also work on their behalf to ensure that the tens of millions of people across the UK have reliable local access to the telephony and internet services they offer.

This page contains information on how to become a new Communications Provider using Openreach’s portfolio of products. As a new customer you will need to go through a Customer Establishment process which involves activities such as product familiarisation, connecting to Openreach platforms and integration onto our systems. We provide full support throughout set up and the contact details for the team that manage this on your behalf are detailed below.