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This area of the site contains information on how to become a new Communications Provider using Openreach’s portfolio of products. As a new customer you will need to go through a Customer Establishment process which involves activities such as product familiarisation, connecting to Openreach platforms and integration onto our systems. We provide full support throughout set up and the contact details for the team that manage this on your behalf are detailed below.
As a customer of Openreach you have a number of options with regard to how you would like to be account managed. This file which you can download will give you an overview of the choices you have available to you and the accompanying letters are the supporting documentation that you need to complete and return in order for you to exercise your choice.
Important: the email address below is for use by communications providers wishing to become customers for Openreach products only.
customer.establishment@openreach.co.uk
If you would like to register for full portal access, or require access to service and support tools (dialogue services) use this form. Here is a summary of some of the available service and support tools.
What should the general public do if they want to contact Openreach? More information.
