To understand more about Openreach and information about when and how to contact us, visit:
If you are a Reseller and you need to escalate an issue you must do this through your CP supplier. They should always be your first port of call with any questions or problems.
We supply the products and services that our customers (the communications providers) pass on to you. We’ll step in to repair or install them on behalf of our customers, but we can’t deal directly with our customers’ customers, so in all cases please contact your CP.
You can find more information on the Expect Openreach website - http://www.expect.openreach.co.uk/reseller/
If your enquiry is specifically about if and when you can get superfast broadband, you should contact your service provider.You can also find more information about superfast fibre access, and our current exchange roll-out plan, on the Superfast Fibre Access microsite.