We’re the proud guardians of a critical national asset, the local access network; the infrastructure that delivers the data, broadband and voice services to each home and business throughout the UK, sometimes referred to as the ‘first mile’.
We were created to give communications providers equal access to the wires and fibres that connect us all, and to maintain and improve this infrastructure, which underpins the entire UK communication industry.
We supply Communications Providers with products and services that are linked to the network. We also work on their behalf to ensure that the tens of millions of people across the UK have reliable local access. This makes untold millions of calls, online use and sharing of information possible.
If the unthinkable happened and our infrastructure wasn’t available, the nation would grind to a shuddering halt.
Openreach has around 33,000 people who install, support and maintain the wiring, fibres and connections which link tens of millions of homes and businesses in Britain to their Communications Providers' networks.
As part of the BT Group, Openreach is proud to support Sport Relief, saving and changing lives around the world. We started with David Walliams v The Thames and John Bishop just finished his Week of Hell. Challenge 3 is coming soon along with the BT Sport Relief Ball. All in all a fantastic year for charity! Want to get involved too?
If you have a problem with your phone or broadband service, or an issue about the work that has been done at your premises by an engineer, please raise this with your service provider (the company that bills you for the service). They will liaise with Openreach as necessary.
Many end-users may continue to be a little unsure who Openreach are and they won't necessarily expect a visit from one of our engineers working on behalf their service provider. To help people understand more about Openreach and what we do, we have an Expect Openreach website that contains a free to use computer based training course with lots of easy to grasp information and advice.
We provide different service levels at different prices and Service Level Guarantees, but these are the same for all CPs.
Openreach is dedicated to providing excellent, economic and equivalent service to its Communications Provider customers.
Corporate and Social Responsibility encourages organisations like Openreach to use their core competencies to make a significant contribution to the communities in which they operate.
If you would like to find out more about why Openreach is the natural choice to bring fibre to your community take a look at our interactive brochure
We're an intensely customer-connected operation, dedicated to delivering world-class customer experience. Whatever your core attributes, we're keen to recruit individuals who combine excellent relationship-building and communication skills with a positive, professional attitude to delivering results.
Our customers demand and deserve great service and we aim to provide it. We do this through our five business units: Customer Service Programmes, Service Management, Customer Service Planning, The Business Intelligence and Customer Satisfaction and Customer Issues team.
