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“The local access network is one of the UK’s most important assets, and our job at Openreach is to give Communications Providers equal access to it – offering them the products and infrastructure they need to meet the demands of their customers in an industry where constant change is the norm.
By looking after the wires that connect tens of millions of homes and businesses to the local telephone exchange, we enable our Communications Provider customers to provide end users with core communication capabilities and exciting new services. Service excellence from Openreach is critical to the success of this, which is why we place it at the heart of our business.
It’s quite a responsibility in a constantly evolving market with ever-increasing end user expectations, but it’s one we will meet for the sake of our customers – and their customers – throughout the UK.”
Steve Robertson, Chief Executive Officer, Openreach
View the full brochure in the interactive PDF below or choose from the list opposite to jump to your required section within the PDF. You may need to upgrade to the latest version of Adobe Reader for this to work.
- What is Openreach?
- A new organisation
- What Openreach means to industry
- Our mission and strategy
- Strategic objectives
- The Undertakings
- Equivalence
- A new way of working
- Our customers
- Our market
- Service strategy
- Improving service
- System strategy
- Health and safety
- Our network strategy
- Next generation networks
