Our organisation

Steve Robertson, Chief Executive, has ultimate responsibility for delivering the products required by all the UK’s communications providers in a completely fair and equal way. Steve was previously Managing Director, BT Wholesale Operations, where he had responsibility for the overall performance and operation of BT’s communications network in the UK. He joined BT Wholesale from Colt Telecommunications in 2002. Before that, Steve held a number of positions with BT, including Director, Data Products.

Tim Barclay, Managing Director Sales and Customer Experience, leads a unit that has all of our critical customer interfaces together covering all of our sales and end to end service management functions.  Tim joined our Sales team in July 2008 having previously been Director of Fixed Network Operators within BT Wholesale. Prior to that Tim was MD of Teleglobe for UK & Ireland and has spent the last 15 years in the Telecomms sector.

Amy Chalfen, Managing Director Commercial, Portfolio and Policy has responsibility for Products, Marketing and Commercial functions whilst also leading Openreach's relationship with Ofcom.  Prior to joining Openreach, Amy ran sales, products and marketing for GEO, a Hutchison Whampoa company. Previously, Amy was responsible for running the European product and commercial development functions for COLT Telecom Group plc as Commercial Development Director, European Networks & Services.

John Small, Managing Director, Service Delivery, is responsible for Openreach service management centres and service provisioning units, field operations delivery and operational planning.  John was previously with BT Retail, where he played an important role in creating and driving the customer satisfaction agenda across BT.

Andrew Jones, Managing Director, Service Design, is responsible for the networks, systems, processes architecture for Openreach.   He was previously responsible for all major programmes within Openreach and before that he looked after the operations in the North of the UK. Prior to joining Openreach Andrew was Director Broadband in BT Wholesale and has held a variety of positions in investment planning, service management, change management and systems within BT.

David Campbell, Managing Director, Next Generation Access Programme is responsible for the development and deployment of the super fast access products that will enable our CP customers to offer super fast broadband services across the UK.  David previously was Director of Major Customer Programmes in Openreach Service and before that held a number of senior positions on the international side of BT including Global Supply Chain Management, Acquisitions and Mergers and Indirect Channel Sales.

Anne Heal, Managing Director, Strategy, is responsible for Openreach’s strategic plans. With her extensive experience, Anne is well placed to help us build a strategy fit for the future.  In her previous positions as MD, Sales, Products and Marketing and before that as BT’s Director of Regulatory Affairs, Anne played a leading role in the complex and lengthy negotiations with Ofcom about the formation of Openreach.

Jane Hobbs, Director, Human Resources, was heavily involved in the establishment of Openreach and now leads the team responsible for ensuring that Openreach has the right people policies and approaches to get maximum value from our most important asset.  She was previously Director, People & Organisation, BT Wholesale, and has held a variety of other HR and sales roles with BT in the UK, Europe and Asia Pacific.

Phil Moses, Chief Financial Officer, joins Openreach from his role in BT as group controller and director of investor relations, Phil’s breadth of experience and excellent knowledge of industry expectations will be of great benefit to Openreach and its customers as he helps us to develop as a business.  Phil has also held senior finance positions in BT in other lines of businesses since joining the company in 1991.

Nigel Cheek, General Counsel, has invaluable experience in a number of areas key to the future of Openreach, plus an extensive knowledge of the product portfolio. Nigel leads on many of the formal requirements of our business including compliance and equivalence including leading Openreach’s relationship with the Equality of Access Board.   He was previously General Manager, Market Operations Team with BT Wholesale’s Legal & Business Services. Nigel negotiated the Local Loop Unbundling Adjudication Scheme with Ofcom on behalf of BT and was also a member of the team that negotiated the Telecommunications Strategic Review with Ofcom.