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About us
Our corporate brochure
Click here to view the pdfWe are the proud guardians of the nation's local access network, sometimes referred to as the 'first mile'.
The local access network – the wires and fibres that connect tens of millions of homes and businesses to local telephone exchanges is one of the UK’s most important assets, and Openreach was created to give communications providers equal access to it.
Our customers are Communications Providers - the companies end users choose to provide telephone, internet, and more recently television services to their home or business.
We supply Communications Providers with products and services that are linked to the nationwide local access network. We also work on their behalf to ensure that the tens of millions of people across the UK have reliable local access to the telephony and internet services they offer.
Openreach and 2012
Openreach is dedicated to providing excellent, economic and equivalent service to its Communications Provider customers.
Environment and society
CSR encourages organisations like Openreach to use their core competencies to make a significant contribution to the communities in which they operate
Career opportunities
We're an intensely customer-connected operation, dedicated to delivering world-class customer experience. Whatever your core attributes, we're keen to recruit individuals who combine excellent relationship-building and communication skills with a positive, professional attitude to delivering results.
Our customer service
Our customers demand and deserve great service and we aim to provide it. We do this through our five business units: Customer Service Programmes, Service Management, Customer Service Planning, The Business Intelligence and Customer Satisfaction and Customer Issues team.
